Palazzo Post Acute

Nursing home in Los Angeles, CA

Medicare & Medicaid certified4★ overall (CMS)

Call (323) 461-4301 Send a message Map ↗

Public-record details

Address: 5400 Fountain Ave, Los Angeles, CA 90029
Phone: (323) 461-4301
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 056456
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 3 of 5
Staffing rating: 4 of 5
Quality measures rating: 5 of 5
Certified beds: 99
Average residents per day: 91
Ownership: For-profit, limited Liability company
Legal business name: Serrano Healthcare LLC
Chain: Serrano Group (11 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Feb 4, 1975
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 056456. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 5, 2025. CMS lists 45 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 24, 2020 to Jun 25, 2026): 17 from complaint inspections, 1 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jun 25, 2026	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
May 29, 2026	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
May 29, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
May 29, 2026	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	D Potential for more than minimal harm, isolated
Mar 12, 2026	Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. Nursing and Physician Services · complaint inspection	D Potential for more than minimal harm, isolated
Dec 16, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Sep 16, 2025	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Sep 16, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jun 17, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Jun 5, 2025	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights	D Potential for more than minimal harm, isolated
Jun 5, 2025	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 5, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 45. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.15 hours
Registered nurse (RN) time per resident per day: 0.32 hours
Nurse aide time per resident per day: 2.59 hours
Total nurse staffing on weekends: 3.76 hours
Nursing staff turnover (yearly): 30%
RN turnover (yearly): 17%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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