Nursing HomeInspections

Palazzo Post Acute

Nursing home in Los Angeles, CA

Medicare & Medicaid certified4★ overall (CMS)

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Public-record details

Address
5400 Fountain Ave, Los Angeles, CA 90029
Phone
(323) 461-4301
Listed under
For-profit, 4–5 star overall rating, No fines or payment denials in 3 years
Medicare CCN
056456
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
3 of 5
Staffing rating
4 of 5
Quality measures rating
5 of 5
Certified beds
99
Average residents per day
93
Ownership
For-profit, limited Liability company
Legal business name
Serrano Healthcare LLC
Chain
Serrano Group (11 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Feb 4, 1975
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 056456. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Jun 25, 2026. CMS lists 45 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 21, 2023 to Jul 22, 2026): 19 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Jul 22, 2026Keep residents' personal and medical records private and confidential.
Resident Rights · complaint inspection
D
Potential for more than minimal harm, isolated
Jul 22, 2026Provide and implement an infection prevention and control program.
Infection Control · complaint inspection
D
Potential for more than minimal harm, isolated
Jun 25, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights
D
Potential for more than minimal harm, isolated
Jun 25, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care
D
Potential for more than minimal harm, isolated
Jun 25, 2026Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care
D
Potential for more than minimal harm, isolated
Jun 25, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service
D
Potential for more than minimal harm, isolated
Jun 25, 2026Provide and implement an infection prevention and control program.
Infection Control
D
Potential for more than minimal harm, isolated
Jun 25, 2026Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control
D
Potential for more than minimal harm, isolated
Jun 25, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care · complaint inspection
E
Potential for more than minimal harm, pattern
Jun 25, 2026Dispose of garbage and refuse properly.
Nutrition and Dietary
E
Potential for more than minimal harm, pattern
Jun 25, 2026Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services
E
Potential for more than minimal harm, pattern
May 29, 2026Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights · complaint inspection
D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 45. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.16 hours
Registered nurse (RN) time per resident per day
0.44 hours
Nurse aide time per resident per day
2.61 hours
Total nurse staffing on weekends
3.84 hours
Nursing staff turnover (yearly)
35%
RN turnover (yearly)
17%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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