Nursing HomeInspections

Westside Care Center

Nursing home in Manchester, CT

Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon

Call (860) 647-9191Send a messageMap ↗

Public-record details

Address
349 Bidwell Street, Manchester, CT 06040
Phone
(860) 647-9191
Listed under
For-profit, No fines in 3 years
Medicare CCN
075252
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
4 of 5
Certified beds
162
Average residents per day
124
Ownership
For-profit, limited Liability company
Legal business name
Westside Care Center, LLC
Chain
Icare Health Network (12 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Mar 1, 1976
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 075252. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 22, 2026. CMS lists 39 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 19, 2022 to Jun 22, 2026): 15 from complaint inspections, 0 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
Jun 22, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Jun 22, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · under dispute review		D
Potential for more than minimal harm, isolated
Jun 22, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 22, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 22, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 22, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 22, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · under dispute review		D
Potential for more than minimal harm, isolated
Jun 22, 2026Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jun 22, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · under dispute review		E
Potential for more than minimal harm, pattern
Jun 22, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · under dispute review		F
Potential for more than minimal harm, widespread
Mar 19, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 2, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 39. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.10 hours
Registered nurse (RN) time per resident per day
0.32 hours
Nurse aide time per resident per day
1.97 hours
Total nurse staffing on weekends
2.68 hours
Nursing staff turnover (yearly)
33%
RN turnover (yearly)
58%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Manchester

Manchester Rehabilitation and Healthcare Center385 W Center St · Manchester, CT 06040 · (860) 646-0129 · For-profit25 health citations in 3 inspection cycles · last standard inspection Mar 16, 2026 · $12,735 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)Touchpoints at Manchester333 Bidwell St · Manchester, CT 06040 · (860) 533-3086 · For-profit29 health citations in 3 inspection cycles · last standard inspection Aug 13, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)

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