Nursing HomeInspections

Douglas Manor

Nursing home in Windham, CT

Medicare & Medicaid certified1★ overall (CMS)

Call (860) 423-4636Send a messageMap ↗

Public-record details

Address
103 North Road, Windham, CT 06280
Phone
(860) 423-4636
Listed under
For-profit
Medicare CCN
075258
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
4 of 5
Quality measures rating
2 of 5
Certified beds
90
Average residents per day
82
Ownership
For-profit, limited Liability company
Legal business name
Windham Nursing & Rehabilitation LLC
Chain
Ryders Health Management (7 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 8, 1976
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 075258. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 22, 2025. CMS lists 57 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 5, 2020 to Apr 8, 2026): 14 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Apr 8, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 8, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 15, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 15, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Aug 18, 2025PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Aug 18, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Aug 18, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 22, 2025Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights		B
Potential for minimal harm, pattern
Apr 22, 2025Assure the security of all personal funds of residents deposited with the facility.
Resident Rights		C
Potential for minimal harm, widespread
Apr 22, 2025Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		D
Potential for more than minimal harm, isolated
Apr 22, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated
Apr 22, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 57. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $8,278 in the last three years.

Oct 15, 2025Fine: $8,278

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.57 hours
Registered nurse (RN) time per resident per day
0.52 hours
Nurse aide time per resident per day
1.97 hours
Total nurse staffing on weekends
3.28 hours
Nursing staff turnover (yearly)
32%
RN turnover (yearly)
10%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Windham

Saint Josephs Living Center INC14 Club Rd · Windham, CT 06280 · (860) 456-1107 · Nonprofit22 health citations in 3 inspection cycles · last standard inspection Dec 10, 2024 · $13,065 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)

All 2 in Windham →