Riverwood Center

Nursing home in Jacksonville, FL

Medicare & Medicaid certified2★ overall (CMS)

Call (904) 721-0088 Send a message Map ↗

Public-record details

Address: 2802 Parental Home Road, Jacksonville, FL 32216
Phone: (904) 721-0088
Listed under: For-profit
Medicare CCN: 105135
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 3 of 5
Quality measures rating: 3 of 5
Certified beds: 240
Average residents per day: 218
Ownership: For-profit, limited Liability company
Legal business name: Riverwood Center LLC
Chain: Aston Health (38 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Mar 20, 1967
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident and family councils
Sprinklers in all required areas: Yes

CMS certification number 105135. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 9, 2025. CMS lists 27 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 17, 2021 to Jan 9, 2025): 4 from complaint inspections, 1 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jan 9, 2025	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
Jan 9, 2025	Keep residents' personal and medical records private and confidential. Resident Rights	D Potential for more than minimal harm, isolated
Jan 9, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jan 9, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jan 9, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service	D Potential for more than minimal harm, isolated
Jan 9, 2025	Ensure medication error rates are not 5 percent or greater. Pharmacy Service	D Potential for more than minimal harm, isolated
Jan 9, 2025	Provide or obtain dental services for each resident. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jan 9, 2025	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care	G Actual harm, isolated
Feb 13, 2024	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Feb 13, 2024	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Feb 13, 2024	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	D Potential for more than minimal harm, isolated
Aug 7, 2023	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 27. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $34,778 in the last three years.

Jan 9, 2025

Fine: $34,778

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.36 hours
Registered nurse (RN) time per resident per day: 0.38 hours
Nurse aide time per resident per day: 2.07 hours
Total nurse staffing on weekends: 3.10 hours
Nursing staff turnover (yearly): 47%
RN turnover (yearly): 20%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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