Highlands Lake Center

Nursing home in Lakeland, FL

Medicare & Medicaid certified2★ overall (CMS)

Call (863) 646-8699 Send a message Map ↗

Public-record details

Address: 4240 Lakeland Highlands Rd, Lakeland, FL 33813
Phone: (863) 646-8699
Listed under: For-profit, No fines in 3 years
Medicare CCN: 105620
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 179
Average residents per day: 167
Ownership: For-profit, corporation
Legal business name: Highlands Lake Center LLC
Chain: Aston Health (38 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Sep 29, 1988
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 105620. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 7, 2024. CMS lists 32 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 28, 2020 to Nov 5, 2025): 10 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Nov 5, 2025	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Nov 5, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	E Potential for more than minimal harm, pattern
Apr 17, 2025	Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. Administration · complaint inspection	D Potential for more than minimal harm, isolated
Apr 17, 2025	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Aug 6, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Aug 6, 2024	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Aug 6, 2024	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Mar 7, 2024	Honor each resident's preferences, choices, values and beliefs. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 7, 2024	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Mar 7, 2024	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 7, 2024	Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 7, 2024	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 32. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.32 hours
Registered nurse (RN) time per resident per day: 0.70 hours
Nurse aide time per resident per day: 2.01 hours
Total nurse staffing on weekends: 3.09 hours
Nursing staff turnover (yearly): 54%
RN turnover (yearly): 47%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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