The Waterford Care Center

Nursing home in Chicago, IL

Medicare & Medicaid certified3★ overall (CMS)

Call (773) 338-3300 Send a message Map ↗

Public-record details

Address: 7445 North Sheridan Road, Chicago, IL 60626
Phone: (773) 338-3300
Listed under: For-profit, No fines in 3 years
Medicare CCN: 145659
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 3 of 5
Staffing rating: 2 of 5
Quality measures rating: 3 of 5
Certified beds: 141
Average residents per day: 134
Ownership: For-profit, corporation
Legal business name: The Waterford LLC
Chain: Citadel Healthcare (14 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 20, 1989
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 145659. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 23, 2026. CMS lists 40 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 13, 2023 to Jan 23, 2026): 14 from complaint inspections, 1 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jan 23, 2026	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
Jan 23, 2026	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	D Potential for more than minimal harm, isolated
Jan 23, 2026	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jan 23, 2026	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jan 23, 2026	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services	D Potential for more than minimal harm, isolated
Jan 23, 2026	Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Jan 23, 2026	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Jan 23, 2026	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
Jan 23, 2026	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	E Potential for more than minimal harm, pattern
Jan 23, 2026	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jan 23, 2026	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jan 23, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	F Potential for more than minimal harm, widespread

Showing the 12 most recent of 40. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 2.96 hours
Registered nurse (RN) time per resident per day: 0.58 hours
Nurse aide time per resident per day: 1.94 hours
Total nurse staffing on weekends: 2.66 hours
Nursing staff turnover (yearly): 25%
RN turnover (yearly): 16%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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