The Waterford Care Center
Nursing home in Chicago, IL
Medicare & Medicaid certified3★ overall (CMS)
We send it to The Waterford Care Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (773) 338-3300.
Public-record details
- Address
- 7445 North Sheridan Road, Chicago, IL 60626
- Phone
- (773) 338-3300
- Listed under
- For-profit, No fines or payment denials in 3 years
- Medicare CCN
- 145659
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 141
- Average residents per day
- 137
- Ownership
- For-profit, corporation
- Legal business name
- The Waterford LLC
- Chain
- Citadel Healthcare (19 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Oct 20, 1989
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 23, 2026. CMS lists 34 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 13, 2023 to Jul 6, 2026): 8 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 6, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| Jan 23, 2026 | Reasonably accommodate the needs and preferences of each resident. | D |
| Jan 23, 2026 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… | D |
| Jan 23, 2026 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D |
| Jan 23, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Jan 23, 2026 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D |
| Jan 23, 2026 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D |
| Jan 23, 2026 | Provide and implement an infection prevention and control program. | D |
| Jan 23, 2026 | PASARR screening for Mental disorders or Intellectual Disabilities | E |
| Jan 23, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | E |
| Jan 23, 2026 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E |
| Jan 23, 2026 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 2.92 hours
- Registered nurse (RN) time per resident per day
- 0.57 hours
- Nurse aide time per resident per day
- 1.92 hours
- Total nurse staffing on weekends
- 2.63 hours
- Nursing staff turnover (yearly)
- 25%
- RN turnover (yearly)
- 16%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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