Nursing HomeInspections

Smith Crossing

Nursing home in Orland Park, IL

Medicare & Medicaid certified4★ overall (CMS)

Call (708) 326-2300Send a messageMap ↗

Public-record details

Address
10501 Emilie Lane, Orland Park, IL 60467
Phone
(708) 326-2300
Listed under
Nonprofit, 4–5 star overall rating, Part of a retirement community
Medicare CCN
146110
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
3 of 5
Staffing rating
5 of 5
Quality measures rating
2 of 5
Certified beds
92
Average residents per day
81
Ownership
Nonprofit, corporation
Legal business name
Washington & Jane Smith Community - Orland Park
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 10, 2007
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 146110. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 18, 2025. CMS lists 32 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 10, 2023 to Mar 12, 2026): 6 from complaint inspections, 4 at the “actual harm” level or higher.

InspectionCitationSeverity
Mar 12, 2026Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 18, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 18, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 18, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 18, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 18, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 18, 2025Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 18, 2025Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jun 18, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		E
Potential for more than minimal harm, pattern
Jun 18, 2025Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern
Jun 18, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		G
Actual harm, isolated
May 29, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 32. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $30,713 and 1 denial of Medicare payment for new admissions in the last three years.

Jun 18, 2025Fine: $30,713
Jun 18, 2025Payment denial for 4 days from Jul 11, 2025

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
5.43 hours
Registered nurse (RN) time per resident per day
1.29 hours
Nurse aide time per resident per day
3.24 hours
Total nurse staffing on weekends
5.07 hours
Nursing staff turnover (yearly)
54%
RN turnover (yearly)
47%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Orland Park

Warren Barr Orland Park14601 South John Humphrey Dr · Orland Park, IL 60462 · (708) 349-8300 · For-profit38 health citations in 3 inspection cycles · last standard inspection Apr 11, 2025 · $60,348 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)Alden Estates of Orland Park16450 South 97th Avenue · Orland Park, IL 60467 · (708) 403-6500 · For-profit53 health citations in 3 inspection cycles · last standard inspection Oct 4, 2024 · $87,510 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 3 in Orland Park →