Nursing HomeInspections

Willows of Shelbyville

Nursing home in Shelbyville, IN

Medicare & Medicaid certified2★ overall (CMS)

Call (317) 398-9781Send a messageMap ↗

Public-record details

Address
2309 S Miller St, Shelbyville, IN 46176
Phone
(317) 398-9781
Listed under
Government-owned, No fines in 3 years
Medicare CCN
155022
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
1 of 5
Quality measures rating
5 of 5
Certified beds
121
Average residents per day
84
Ownership
Government, city/county
Legal business name
Major Hospital
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1967
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 155022. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 23, 2025. CMS lists 30 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 26, 2023 to Dec 23, 2025): 10 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Dec 23, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 23, 2025Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 23, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Dec 23, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Mar 6, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Oct 1, 2024Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated
Oct 1, 2024Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Oct 1, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Oct 1, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 1, 2024Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Oct 1, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread
Oct 1, 2024Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental		F
Potential for more than minimal harm, widespread

Showing the 12 most recent of 30. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.85 hours
Registered nurse (RN) time per resident per day
0.37 hours
Nurse aide time per resident per day
2.50 hours
Total nurse staffing on weekends
3.53 hours
Nursing staff turnover (yearly)
47%
RN turnover (yearly)
44%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Shelbyville

Ashford Place Health Campus2200 N Riley Hwy · Shelbyville, IN 46176 · (317) 398-8422 · Nonprofit26 health citations in 3 inspection cycles · last standard inspection Aug 13, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Especially Kidz Health & Rehab2325 S Miller St · Shelbyville, IN 46176 · (317) 392-3287 · Government-owned20 health citations in 3 inspection cycles · last standard inspection May 21, 2026 · no CMS fines in 3 yrsMedicaid-certified3★ overall (CMS)

All 3 in Shelbyville →