Complete Care at Springbrook

Nursing home in Silver Spring, MD

Medicare & Medicaid certified3★ overall (CMS)

Call (301) 622-4600 Send a message Map ↗

Public-record details

Address: 12325 New Hampshire Avenue, Silver Spring, MD 20904
Phone: (301) 622-4600
Listed under: For-profit, No fines in 3 years
Medicare CCN: 215052
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 3 of 5
Staffing rating: 2 of 5
Quality measures rating: 4 of 5
Certified beds: 93
Average residents per day: 83
Ownership: For-profit, limited Liability company
Legal business name: Complete Care at Springbrook LLC
Chain: Complete Care (85 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Dec 1, 1976
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 215052. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 1, 2026. CMS lists 45 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 12, 2019 to May 1, 2026): 22 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
May 1, 2026	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights	D Potential for more than minimal harm, isolated
May 1, 2026	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
May 1, 2026	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 1, 2026	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service	D Potential for more than minimal harm, isolated
May 1, 2026	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service	D Potential for more than minimal harm, isolated
May 1, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	D Potential for more than minimal harm, isolated
May 1, 2026	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
May 1, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	E Potential for more than minimal harm, pattern
May 1, 2026	Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
May 1, 2026	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning · complaint inspection	E Potential for more than minimal harm, pattern
May 1, 2026	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning · complaint inspection	E Potential for more than minimal harm, pattern
May 1, 2026	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 45. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.45 hours
Registered nurse (RN) time per resident per day: 0.54 hours
Nurse aide time per resident per day: 1.91 hours
Total nurse staffing on weekends: 3.17 hours
Nursing staff turnover (yearly): 38%
RN turnover (yearly): 39%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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