Complete Care at Springbrook
Nursing home in Silver Spring, MD
Medicare & Medicaid certified2★ overall (CMS)
We send it to Complete Care at Springbrook if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (301) 622-4600.
Public-record details
- Address
- 12325 New Hampshire Avenue, Silver Spring, MD 20904
- Phone
- (301) 622-4600
- Listed under
- For-profit, No fines or payment denials in 3 years
- Medicare CCN
- 215052
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 93
- Average residents per day
- 86
- Ownership
- For-profit, limited Liability company
- Legal business name
- Complete Care at Springbrook LLC
- Chain
- Complete Care (85 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Dec 1, 1976
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: May 1, 2026. CMS lists 49 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 12, 2019 to Aug 13, 2026): 26 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Aug 13, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Aug 13, 2026 | Respond appropriately to all alleged violations. | D |
| Aug 13, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Aug 13, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| May 1, 2026 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D |
| May 1, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| May 1, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| May 1, 2026 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D |
| May 1, 2026 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D |
| May 1, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D |
| May 1, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| May 1, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.46 hours
- Registered nurse (RN) time per resident per day
- 0.69 hours
- Nurse aide time per resident per day
- 1.81 hours
- Total nurse staffing on weekends
- 3.07 hours
- Nursing staff turnover (yearly)
- 41%
- RN turnover (yearly)
- 40%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Silver Spring
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error