Nursing HomeInspections

The Reservoir Center for Health & Rehabilitation

Nursing home in Marlborough, MA

Medicare & Medicaid certified3★ overall (CMS)

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Public-record details

Address
400 Bolton Street, Marlborough, MA 01752
Phone
(339) 224-1189
Listed under
For-profit, No fines or payment denials in 3 years
Medicare CCN
225326
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
4 of 5
Quality measures rating
3 of 5
Certified beds
144
Average residents per day
134
Ownership
For-profit, limited Liability company
Legal business name
Vk Marlborough, LLC
Chain
National Health Care Associates (42 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jul 1, 1990
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225326. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Jan 13, 2026. CMS lists 28 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 11, 2023 to Jan 13, 2026): 4 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Jan 13, 2026Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Jan 13, 2026Reasonably accommodate the needs and preferences of each resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 13, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 13, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 13, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 13, 2026Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 13, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		E
Potential for more than minimal harm, pattern
Jan 13, 2026Have a plan that describes the process for conducting QAPI and QAA activities.
Administration		E
Potential for more than minimal harm, pattern
Oct 15, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 15, 2024Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 15, 2024Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 15, 2024Ensure that residents are free from significant medication errors.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 28. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.90 hours
Registered nurse (RN) time per resident per day
0.70 hours
Nurse aide time per resident per day
2.18 hours
Total nurse staffing on weekends
3.50 hours
Nursing staff turnover (yearly)
33%
RN turnover (yearly)
33%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Marlborough

Alliance Health at Marie Esther720 Boston Post Road · Marlborough, MA 01752 · (508) 485-3791 · Nonprofit6 health citations in 3 inspection cycles · last standard inspection Sep 5, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)
Marlborough Hills Rehabilitation & Health Care Cen121 Northboro Road · Marlborough, MA 01752 · (508) 485-4040 · For-profit42 health citations in 3 inspection cycles · last standard inspection Mar 11, 2025 · $71,202 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 3 in Marlborough →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error