Nursing HomeInspections

Brookside Rehabilitation and Healthcare Center

Nursing home in Webster, MA

Medicare & Medicaid certified2★ overall (CMS)

Call (508) 943-3889Send a messageMap ↗

Public-record details

Address
11 Pontiac Avenue, Webster, MA 01570
Phone
(508) 943-3889
Listed under
For-profit, No fines in 3 years
Medicare CCN
225483
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
3 of 5
Staffing rating
4 of 5
Quality measures rating
1 of 5
Certified beds
81
Average residents per day
68
Ownership
For-profit, limited Liability company
Legal business name
Crystal Rehab & Nursing LLC
Chain
Ephram Lahasky (22 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jul 1, 1990
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225483. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 30, 2025. CMS lists 30 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 1, 2022 to Apr 14, 2026): 1 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Apr 14, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 30, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Jul 30, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Jul 30, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 30, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 30, 2025Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 30, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 30, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Jul 30, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jul 30, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jul 30, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		D
Potential for more than minimal harm, isolated
Jul 30, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 30. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.88 hours
Registered nurse (RN) time per resident per day
0.61 hours
Nurse aide time per resident per day
2.42 hours
Total nurse staffing on weekends
3.60 hours
Nursing staff turnover (yearly)
42%
RN turnover (yearly)
55%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Webster

Webster Manor Rehabilitation & Health Care Center745 School Street · Webster, MA 01570 · (508) 949-0644 · For-profit42 health citations in 3 inspection cycles · last standard inspection Apr 10, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)Lanessa Extended Care751 School Street · Webster, MA 01570 · (203) 465-8321 · For-profit71 health citations in 3 inspection cycles · last standard inspection Feb 3, 2025 · $119,962 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 3 in Webster →