Nursing HomeInspections

Willow Brook Rehabilitation and Healthcare Center

Nursing home in Wilmington, MA

Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon

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Public-record details

Address
90 West Street, Wilmington, MA 01887
Phone
(978) 909-4586
Listed under
For-profit
Medicare CCN
225568
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
142
Average residents per day
132
Ownership
For-profit, corporation
Legal business name
Willow Brook Operator LLC
Chain
Marquis Health Services (87 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 8, 1993
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225568. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Sep 12, 2025. CMS lists 56 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 8, 2023 to Sep 12, 2025): 2 from complaint inspections, 1 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
Sep 12, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Sep 12, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Sep 12, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 12, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 12, 2025Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated
Sep 12, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Sep 12, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Sep 12, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Sep 12, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Sep 12, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Sep 12, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern
Sep 12, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation		G
Actual harm, isolated

Showing the 12 most recent of 56. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $10,358 in the last three years.

Sep 12, 2025Fine: $10,358

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.68 hours
Registered nurse (RN) time per resident per day
0.65 hours
Nurse aide time per resident per day
2.17 hours
Total nurse staffing on weekends
3.33 hours
Nursing staff turnover (yearly)
43%
RN turnover (yearly)
36%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Wilmington

Care One at Wilmington750 Woburn Street · Wilmington, MA 01887 · (978) 988-0888 · For-profit4 health citations in 3 inspection cycles · last standard inspection Jul 31, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)

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