Nursing HomeInspections

Regency at Waterford

Nursing home in Waterford, MI

Medicare & Medicaid certified1★ overall (CMS)

Call (248) 836-1000Send a messageMap ↗

Public-record details

Address
1901 N Telegraph Rd, Waterford, MI 48328
Phone
(248) 836-1000
Listed under
For-profit, No fines in 3 years
Medicare CCN
235260
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
4 of 5
Quality measures rating
2 of 5
Certified beds
150
Average residents per day
125
Ownership
For-profit, corporation
Legal business name
Northern Oak Management Company LLC
Chain
Ciena Healthcare/laurel Health Care (81 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1976
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 235260. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 22, 2025. CMS lists 61 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 27, 2023 to May 27, 2026): 13 from complaint inspections, 3 at the “actual harm” level or higher.

InspectionCitationSeverity
May 27, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Jan 14, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Sep 10, 2025Keep residents' personal and medical records private and confidential.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 22, 2025Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights		D
Potential for more than minimal harm, isolated
May 22, 2025Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		D
Potential for more than minimal harm, isolated
May 22, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 22, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 22, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 22, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 22, 2025Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 22, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		E
Potential for more than minimal harm, pattern
May 22, 2025Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 61. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.03 hours
Registered nurse (RN) time per resident per day
0.82 hours
Nurse aide time per resident per day
2.10 hours
Total nurse staffing on weekends
3.57 hours
Nursing staff turnover (yearly)
48%
RN turnover (yearly)
54%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Waterford

Lourdes Rehabilitation and Healthcare Center2300 Watkins Lake Rd · Waterford, MI 48328 · (248) 886-5613 · Nonprofit12 health citations in 3 inspection cycles · last standard inspection Aug 28, 2025 · $15,593 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)The Orchards at Canterbury on the Lake5601 Hatchery Road · Waterford, MI 48329 · (248) 674-9292 · For-profit73 health citations in 3 inspection cycles · last standard inspection Jul 31, 2025 · $45,461 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

All 3 in Waterford →