Nursing HomeInspections

The Willows At Okemos

Nursing home in Okemos, MI

Medicare & Medicaid certified5★ overall (CMS)

Call (517) 349-3600Send a messageMap ↗

Public-record details

Address
4830 Central Park Drive, Okemos, MI 48864
Phone
(517) 349-3600
Listed under
For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN
235701
Overall star rating
5 of 5 ★★★★★
Health inspection rating
4 of 5
Staffing rating
5 of 5
Quality measures rating
5 of 5
Certified beds
68
Average residents per day
62
Ownership
For-profit, corporation
Legal business name
Trilogy Healthcare of Ingham, LLC
Chain
Trilogy Health Services (123 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Sep 25, 2014
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 235701. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 16, 2026. CMS lists 22 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 23, 2023 to Apr 16, 2026): 6 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Apr 16, 2026Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Apr 16, 2026Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Apr 16, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Apr 16, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Apr 16, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Apr 16, 2026Provide or obtain dental services for each resident.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Apr 16, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread
May 7, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
May 7, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Jan 29, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2025Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 22. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.99 hours
Registered nurse (RN) time per resident per day
1.38 hours
Nurse aide time per resident per day
1.98 hours
Total nurse staffing on weekends
3.72 hours
Nursing staff turnover (yearly)
33%
RN turnover (yearly)
22%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Okemos

Ingham County Medical Care Facility3860 Dobie Road · Okemos, MI 48864 · (517) 381-6100 · Government-owned57 health citations in 3 inspection cycles · last standard inspection Dec 15, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Medilodge of Okemos5211 Marsh Road · Okemos, MI 48864 · (517) 319-1400 · For-profit22 health citations in 3 inspection cycles · last standard inspection Sep 5, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)

All 3 in Okemos →