Nursing HomeInspections

The Terrace at Crystal LLC

Nursing home in Crystal, MN

Medicare & Medicaid certifiedSpecial Focus Facility (CMS)

Call (763) 971-6300Send a messageMap ↗

Public-record details

Address
3245 Vera Cruz Avenue North, Crystal, MN 55422
Phone
(763) 971-6300
Listed under
For-profit
Medicare CCN
245289
Overall star rating
Not rated by CMS
Certified beds
85
Average residents per day
68
Ownership
For-profit, limited Liability company
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 1, 1984
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 245289. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 5, 2026. CMS lists 153 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 11, 2023 to Jun 5, 2026): 85 from complaint inspections, 12 at the “actual harm” level or higher, including 8 at “immediate jeopardy”. CMS has placed this facility in its Special Focus Facility program for nursing homes with a persistent record of serious inspection problems; it gets more frequent inspections.

InspectionCitationSeverity
Jun 5, 2026Post nurse staffing information every day.
Nursing and Physician Services · complaint inspection		C
Potential for minimal harm, widespread
Jun 5, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 5, 2026Reasonably accommodate the needs and preferences of each resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 5, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Jun 5, 2026Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 5, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 5, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 5, 2026Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 5, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 5, 2026Provide activities to meet all resident's needs.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 5, 2026Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 5, 2026Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 153. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 7 fines totalling $80,370 and 3 denials of Medicare payment for new admissions in the last three years.

Dec 8, 2025Payment denial for 41 days from Jan 10, 2026
Aug 30, 2024Payment denial for 31 days from Sep 28, 2024
Aug 6, 2024Fine: $18,146
Mar 27, 2024Fine: $17,813
Mar 27, 2024Payment denial for 25 days from May 25, 2024
Jan 22, 2024Fine: $14,814
Jan 8, 2024Fine: $4,938
Jan 2, 2024Fine: $4,545
Dec 11, 2023Fine: $11,645
Nov 6, 2023Fine: $8,469

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.78 hours
Registered nurse (RN) time per resident per day
0.57 hours
Nurse aide time per resident per day
3.15 hours
Total nurse staffing on weekends
4.36 hours
Nursing staff turnover (yearly)
35%
RN turnover (yearly)
57%
Administrators who left in the past year
3

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Crystal

Woodlake Healthcare and Rehabilitation Center8000 Bass Lake Road · Crystal, MN 55428 · (763) 531-5000 · For-profit25 health citations in 3 inspection cycles · last standard inspection Dec 18, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

All 2 in Crystal →