Viewcrest Health Center
Nursing home in Duluth, MN
Medicare & Medicaid certified3★ overall (CMS)
Public-record details
- Address
- 3111 Church Street, Duluth, MN 55811
- Phone
- (218) 727-8801
- Listed under
- Nonprofit
- Medicare CCN
- 245414
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 88
- Average residents per day
- 84
- Ownership
- Nonprofit, church related
- Legal business name
- Duluth Health Services
- Chain
- St. Francis Health Services (14 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1987
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Aug 21, 2025. CMS lists 25 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 21, 2023 to Jun 2, 2026): 5 from complaint inspections, 4 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 2, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| Mar 21, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| Aug 29, 2024 | Provide and implement an infection prevention and control program. | D |
| Jul 11, 2024 | Allow residents to self-administer drugs if determined clinically appropriate. | D |
| Jul 11, 2024 | PASARR screening for Mental disorders or Intellectual Disabilities | D |
| Jul 11, 2024 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Jul 11, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| Jul 11, 2024 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be… | F |
| May 14, 2024 | Ensure that residents are free from significant medication errors. | J |
| Feb 14, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| Sep 21, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Sep 21, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
Fines and payment denials
CMS records 5 fines totalling $71,076 and 1 denial of Medicare payment for new admissions in the last three years.
| Jun 2, 2026 | Fine: $19,635 |
| Jun 2, 2026 | Payment denial for 5 days from Jul 2, 2026 |
| Mar 21, 2025 | Fine: $17,345 |
| Jul 11, 2024 | Fine: $10,839 |
| May 14, 2024 | Fine: $14,433 |
| Feb 14, 2024 | Fine: $8,824 |
Staffing
- Total nurse staffing per resident per day
- 3.44 hours
- Registered nurse (RN) time per resident per day
- 0.74 hours
- Nurse aide time per resident per day
- 2.41 hours
- Total nurse staffing on weekends
- 3.14 hours
- Nursing staff turnover (yearly)
- 52%
- RN turnover (yearly)
- 42%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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