New Mark Rehab and Healthcare Center
Nursing home in Kansas City, MO
Medicare & Medicaid certified2★ overall (CMS)
We send it to New Mark Rehab and Healthcare Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (816) 734-4433.
Public-record details
- Address
- 11221 North Nashua Drive, Kansas City, MO 64155
- Phone
- (816) 734-4433
- Listed under
- For-profit
- Medicare CCN
- 265308
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 199
- Average residents per day
- 153
- Ownership
- For-profit, limited Liability company
- Legal business name
- New Mark Operator LLC
- Chain
- Ama Holdings (13 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 8, 1987
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jun 19, 2025. CMS lists 46 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 29, 2022 to Jul 29, 2026): 18 from complaint inspections, 4 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 29, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Jul 29, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
| Jan 26, 2026 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D |
| Jan 26, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E |
| Jan 6, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | F |
| Dec 31, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Dec 31, 2025 | Respond appropriately to all alleged violations. | D |
| Nov 21, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
| Nov 21, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | E |
| Nov 21, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E |
| Sep 26, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. | G |
| Sep 26, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
Fines and payment denials
CMS records 2 fines totalling $12,279 in the last three years.
| Sep 26, 2025 | Fine: $4,261 |
| Feb 13, 2024 | Fine: $8,018 |
Staffing
- Total nurse staffing per resident per day
- 3.48 hours
- Registered nurse (RN) time per resident per day
- 0.55 hours
- Nurse aide time per resident per day
- 2.17 hours
- Total nurse staffing on weekends
- 3.25 hours
- Nursing staff turnover (yearly)
- 70%
- RN turnover (yearly)
- 68%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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