Nursing HomeInspections

Ozark Riverview Manor

Nursing home in Ozark, MO

Medicare & Medicaid certified3★ overall (CMS)

Call (417) 581-6025Send a messageMap ↗

Public-record details

Address
1200 West Hall,, Ozark, MO 65721
Phone
(417) 581-6025
Listed under
Nonprofit, No fines in 3 years
Medicare CCN
265464
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
2 of 5
Quality measures rating
2 of 5
Certified beds
90
Average residents per day
80
Ownership
Nonprofit, corporation
Legal business name
Willow Health Care INC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 5, 1991
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 265464. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 17, 2025. CMS lists 21 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 10, 2022 to Jun 25, 2026): 4 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Jun 25, 2026Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 17, 2025Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights		C
Potential for minimal harm, widespread
Dec 17, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 17, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 17, 2025Provide activities to meet all resident's needs.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 17, 2025Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		E
Potential for more than minimal harm, pattern
Dec 17, 2025Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights		E
Potential for more than minimal harm, pattern
Dec 17, 2025Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with…
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Dec 17, 2025Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nursing and Physician Services		E
Potential for more than minimal harm, pattern
Dec 17, 2025Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Dec 17, 2025Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern
Apr 18, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 21. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.15 hours
Registered nurse (RN) time per resident per day
0.56 hours
Nurse aide time per resident per day
2.28 hours
Total nurse staffing on weekends
2.67 hours
Nursing staff turnover (yearly)
63%
RN turnover (yearly)
33%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Ozark

Ozark Care & Rehab Center1486 North Riverside Rd · Ozark, MO 65721 · (417) 581-7126 · For-profit38 health citations in 3 inspection cycles · last standard inspection Dec 12, 2024 · $48,557 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 2 in Ozark →