Normandy Nursing Center

Nursing home in Saint Louis, MO

Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

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Public-record details

Address: 7301 St Charles Rock Rd, Saint Louis, MO 63133
Phone: (314) 862-0555
Listed under: For-profit
Medicare CCN: 265578
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 1 of 5
Quality measures rating: 3 of 5
Certified beds: 116
Average residents per day: 96
Ownership: For-profit, corporation
Legal business name: Normandy Healthcare LLC
Chain: Mgm Healthcare (27 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Mar 11, 1994
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 265578. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 16, 2025. CMS lists 40 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 15, 2020 to Jun 30, 2026): 13 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

Inspection	Citation	Severity
Jun 30, 2026	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jun 30, 2026	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	G Actual harm, isolated
Aug 21, 2025	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
May 16, 2025	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
May 16, 2025	1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to. Resident Rights	D Potential for more than minimal harm, isolated
May 16, 2025	Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
May 16, 2025	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 16, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 16, 2025	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 16, 2025	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 16, 2025	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
May 16, 2025	Ensure medication error rates are not 5 percent or greater. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 40. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $9,315 and 1 denial of Medicare payment for new admissions in the last three years.

May 16, 2025	Payment denial for 12 days from Jun 20, 2025
Oct 20, 2023	Fine: $9,315

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.22 hours
Registered nurse (RN) time per resident per day: 0.22 hours
Nurse aide time per resident per day: 2.26 hours
Total nurse staffing on weekends: 2.83 hours
Nursing staff turnover (yearly): 56%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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