Emerald Nursing & Rehabilitation Mercy

Nursing home in Omaha, NE

Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)

Call (402) 397-1220 Send a message Map ↗

Public-record details

Address: 7410 Mercy Road, Omaha, NE 68124
Phone: (402) 397-1220
Listed under: For-profit
Medicare CCN: 285058
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 1 of 5
Quality measures rating: 2 of 5
Certified beds: 174
Average residents per day: 107
Ownership: For-profit, limited Liability company
Legal business name: Mercy Care Center LLC
Chain: Emerald Healthcare (14 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 22, 1981
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 285058. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 20, 2025. CMS lists 82 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 14, 2023 to Jun 16, 2026): 67 from complaint inspections, 9 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS lists this facility as a candidate for its Special Focus Facility program.

Inspection	Citation	Severity
Jun 16, 2026	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Jun 16, 2026	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Jun 16, 2026	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Jun 16, 2026	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jun 16, 2026	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jun 16, 2026	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services · complaint inspection	F Potential for more than minimal harm, widespread
Jun 16, 2026	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care · complaint inspection	H Actual harm, pattern
Jun 16, 2026	Administer the facility in a manner that enables it to use its resources effectively and efficiently. Administration · complaint inspection	H Actual harm, pattern
Jun 16, 2026	Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration · complaint inspection	H Actual harm, pattern
May 7, 2026	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
May 7, 2026	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
May 7, 2026	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 82. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $61,867 and 1 denial of Medicare payment for new admissions in the last three years.

Jul 28, 2025	Fine: $22,386
Nov 14, 2024	Fine: $23,491
Sep 20, 2023	Fine: $15,990
Sep 20, 2023	Payment denial for 3 days from Oct 17, 2023

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.28 hours
Registered nurse (RN) time per resident per day: 0.28 hours
Nurse aide time per resident per day: 2.03 hours
Total nurse staffing on weekends: 2.86 hours
Nursing staff turnover (yearly): 65%
RN turnover (yearly): 70%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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