Nursing HomeInspections

Heritage of Bel Air

Nursing home in Norfolk, NE

Medicare & Medicaid certified5★ overall (CMS)

Call (402) 371-4991Send a messageMap ↗

Public-record details

Address
1203 North 13th Street, Norfolk, NE 68701
Phone
(402) 371-4991
Listed under
Nonprofit, 4–5 star overall rating, No fines in 3 years
Medicare CCN
285089
Overall star rating
5 of 5 ★★★★★
Health inspection rating
4 of 5
Staffing rating
4 of 5
Quality measures rating
5 of 5
Certified beds
112
Average residents per day
105
Ownership
Nonprofit, corporation
Legal business name
Vsl Norfolk LLC
Chain
Vetter Senior Living (22 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
May 16, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 285089. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 31, 2025. CMS lists 11 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 25, 2023 to Jul 31, 2025): 0 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Jul 31, 2025Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jul 31, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jul 31, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern
Jul 31, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread
Jul 30, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 30, 2024Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jul 30, 2024Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jul 25, 2023Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 25, 2023Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jul 25, 2023Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jul 25, 2023Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		G
Actual harm, isolated

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.94 hours
Registered nurse (RN) time per resident per day
0.59 hours
Nurse aide time per resident per day
2.87 hours
Total nurse staffing on weekends
3.36 hours
Nursing staff turnover (yearly)
36%
RN turnover (yearly)
19%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norfolk

St. Joseph's Rehabilitation and Care Center401 North 18th Street · Norfolk, NE 68701 · (402) 644-7375 · For-profit30 health citations in 3 inspection cycles · last standard inspection Mar 3, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)

All 2 in Norfolk →