Albuquerque Heights Healthcare and Rehabilitation

Nursing home in Albuquerque, NM

Medicare & Medicaid certified2★ overall (CMS)

Call (505) 348-8300 Send a message Map ↗

Public-record details

Address: 103 Hospital Loop NE, Albuquerque, NM 87109
Phone: (505) 348-8300
Listed under: For-profit
Medicare CCN: 325069
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 4 of 5
Quality measures rating: 4 of 5
Certified beds: 134
Average residents per day: 120
Ownership: For-profit, corporation
Legal business name: Albuquerque Heights Healthcare and Rehabilitation Center, LLC
Chain: Genesis Healthcare (184 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: May 1, 1992
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 325069. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 15, 2025. CMS lists 84 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 23, 2023 to May 22, 2026): 38 from complaint inspections, 1 at the “actual harm” level or higher.

Inspection	Citation	Severity
May 22, 2026	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
May 22, 2026	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
May 22, 2026	Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary · complaint inspection	D Potential for more than minimal harm, isolated
Feb 3, 2026	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Feb 3, 2026	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental · complaint inspection	E Potential for more than minimal harm, pattern
Dec 31, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Dec 12, 2025	Reasonably accommodate the needs and preferences of each resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Dec 12, 2025	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Dec 12, 2025	Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Dec 12, 2025	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	E Potential for more than minimal harm, pattern
Dec 12, 2025	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
Aug 14, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 84. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $8,170 in the last three years.

Aug 23, 2024

Fine: $8,170

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.76 hours
Registered nurse (RN) time per resident per day: 1.01 hours
Nurse aide time per resident per day: 1.81 hours
Total nurse staffing on weekends: 3.38 hours
Nursing staff turnover (yearly): 67%
RN turnover (yearly): 54%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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