Nursing HomeInspections

The Neighborhood in Rio Rancho

Nursing home in Rio Rancho, NM

Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon

Call (505) 994-2296Send a messageMap ↗

Public-record details

Address
900 Loma Colorado Blvd NE, Rio Rancho, NM 87124
Phone
(505) 994-2296
Listed under
Nonprofit, Part of a retirement community
Medicare CCN
325130
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
4 of 5
Quality measures rating
3 of 5
Certified beds
48
Average residents per day
38
Ownership
Nonprofit, corporation
Legal business name
The Neighborhood in Rio Rancho
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 10, 2016
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 325130. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Nov 17, 2025. CMS lists 38 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 3, 2023 to Mar 13, 2026): 19 from complaint inspections, 1 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
Mar 13, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 19, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 19, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		E
Potential for more than minimal harm, pattern
Nov 19, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care · complaint inspection		E
Potential for more than minimal harm, pattern
Nov 19, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		E
Potential for more than minimal harm, pattern
Nov 19, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		G
Actual harm, isolated
Nov 17, 2025Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated
Nov 17, 2025Provide or obtain dental services for each resident.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Nov 17, 2025Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental		D
Potential for more than minimal harm, isolated
Nov 17, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Nov 17, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Nov 17, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread

Showing the 12 most recent of 38. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $8,278 in the last three years.

Nov 17, 2025Fine: $8,278

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.83 hours
Registered nurse (RN) time per resident per day
1.03 hours
Nurse aide time per resident per day
3.24 hours
Total nurse staffing on weekends
4.38 hours
Nursing staff turnover (yearly)
82%
RN turnover (yearly)
88%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Rio Rancho

The Suites Rio Vista2410 19th Street SE · Rio Rancho, NM 87124 · (505) 452-4200 · For-profit63 health citations in 3 inspection cycles · last standard inspection Feb 11, 2026 · $17,215 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)CMS abuse iconRio Rancho Center4210 Sabana Grande SE · Rio Rancho, NM 87124 · (505) 892-6603 · For-profit74 health citations in 3 inspection cycles · last standard inspection Feb 25, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)

All 3 in Rio Rancho →