Nursing HomeInspections

Ontario Center for Rehabilitation and Healthcare

Nursing home in Canandaigua, NY

Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

Call (585) 396-4345Send a messageMap ↗

Public-record details

Address
3062 County Complex Drive, Canandaigua, NY 14424
Phone
(585) 396-4345
Listed under
For-profit
Medicare CCN
335564
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
1 of 5
Quality measures rating
2 of 5
Certified beds
98
Average residents per day
95
Ownership
For-profit, limited Liability company
Legal business name
Ontario Operations Assoc LLC
Chain
Centers Health Care (36 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1977
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 335564. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 31, 2025. CMS lists 41 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 9, 2021 to Mar 17, 2026): 15 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
Mar 17, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 17, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
Mar 17, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning · complaint inspection		E
Potential for more than minimal harm, pattern
Mar 17, 2026Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		E
Potential for more than minimal harm, pattern
Mar 17, 2026Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental · complaint inspection		E
Potential for more than minimal harm, pattern
Jan 31, 2025Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights		B
Potential for minimal harm, pattern
Jan 31, 2025Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights · complaint inspection		B
Potential for minimal harm, pattern
Jan 31, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 31, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 31, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jan 31, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		D
Potential for more than minimal harm, isolated
Jan 31, 2025Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 41. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $117,878 in the last three years.

Jan 31, 2025Fine: $117,878

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.02 hours
Registered nurse (RN) time per resident per day
0.44 hours
Nurse aide time per resident per day
1.79 hours
Total nurse staffing on weekends
2.35 hours
Nursing staff turnover (yearly)
81%
RN turnover (yearly)
77%
Administrators who left in the past year
4

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Canandaigua

M.M. Ewing Continuing Care Center350 Parrish Street · Canandaigua, NY 14424 · (585) 396-6040 · Nonprofit9 health citations in 3 inspection cycles · last standard inspection Jul 21, 2023 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Elm Manor Nursing and Rehabilitation Center210 North Main Street · Canandaigua, NY 14424 · (585) 394-3883 · For-profit35 health citations in 3 inspection cycles · last standard inspection Aug 27, 2024 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)

All 3 in Canandaigua →