Nursing HomeInspections

Norwich Rehabilitation & Nursing Center

Nursing home in Norwich, NY

Medicare & Medicaid certified3★ overall (CMS)

Call (607) 336-3915Send a messageMap ↗

Public-record details

Address
88 Calvary Drive, Norwich, NY 13815
Phone
(607) 336-3915
Listed under
For-profit
Medicare CCN
335759
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measures rating
2 of 5
Certified beds
80
Average residents per day
79
Ownership
For-profit, limited Liability company
Legal business name
Norwich Operating CO LLC
Chain
Personal Healthcare Management (21 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jun 16, 1992
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 335759. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 1, 2025. CMS lists 12 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 9, 2021 to Aug 1, 2025): 5 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Aug 1, 2025Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 1, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Aug 1, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 1, 2025Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 1, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Aug 1, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
Dec 3, 2024Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights · complaint inspection		J
Immediate jeopardy, isolated
Jan 9, 2024Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 9, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 9, 2024Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 9, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · complaint inspection		E
Potential for more than minimal harm, pattern
Jul 9, 2021Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 7 fines totalling $63,215 in the last three years.

Dec 3, 2024Fine: $15,591
Feb 20, 2024Fine: $4,938
Feb 12, 2024Fine: $4,938
Jan 22, 2024Fine: $14,814
Jan 8, 2024Fine: $4,938
Jan 2, 2024Fine: $4,587
Dec 11, 2023Fine: $13,409

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.53 hours
Registered nurse (RN) time per resident per day
0.70 hours
Nurse aide time per resident per day
1.97 hours
Total nurse staffing on weekends
2.90 hours
Nursing staff turnover (yearly)
58%
RN turnover (yearly)
45%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norwich

Valley View Manor Nursing Home40 Park Street · Norwich, NY 13815 · (607) 334-9931 · For-profit25 health citations in 3 inspection cycles · last standard inspection Apr 6, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

All 2 in Norwich →