Western New York State Veterans Home
Nursing home in Batavia, NY
Medicare & Medicaid certified5★ overall (CMS)
Public-record details
- Address
- 220 Richmond Avenue, Batavia, NY 14020
- Phone
- (585) 345-2000
- Listed under
- Government-owned, 4–5 star overall rating, No fines in 3 years
- Medicare CCN
- 335788
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 5 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 126
- Average residents per day
- 121
- Ownership
- Government, state
- Legal business name
- State of New York Comptrollers Office
- Chain
- State of New York Comptroller's Office (7 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Aug 30, 1995
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 30, 2026. CMS lists 2 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 13, 2023 to Nov 17, 2023): 1 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Nov 17, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Sep 13, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | B |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.60 hours
- Registered nurse (RN) time per resident per day
- 0.72 hours
- Nurse aide time per resident per day
- 2.19 hours
- Total nurse staffing on weekends
- 3.21 hours
- Nursing staff turnover (yearly)
- 50%
- RN turnover (yearly)
- 58%
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.