Nursing HomeInspections

White Oak Manor-Shelby

Nursing home in Shelby, NC

Medicare & Medicaid certified2★ overall (CMS)

Call (704) 482-7326Send a messageMap ↗

Public-record details

Address
401 N Morgan Street, Shelby, NC 28150
Phone
(704) 482-7326
Listed under
For-profit
Medicare CCN
345171
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
160
Average residents per day
112
Ownership
For-profit, corporation
Legal business name
Nhc Healthcare/shelby, LLC
Chain
National Healthcare Corporation (69 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Oct 26, 1977
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 345171. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 28, 2025. CMS lists 18 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 28, 2023 to Mar 12, 2026): 7 from complaint inspections, 5 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.

InspectionCitationSeverity
Mar 12, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Aug 28, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Aug 28, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Jul 23, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 23, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Oct 21, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 21, 2024Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		F
Potential for more than minimal harm, widespread
Oct 21, 2024Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control · complaint inspection		F
Potential for more than minimal harm, widespread
May 23, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
May 23, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 23, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 23, 2024Provide activities to meet all resident's needs.
Quality of Life and Care		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 18. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 5 fines totalling $42,972 and 1 denial of Medicare payment for new admissions in the last three years.

Mar 12, 2026Fine: $10,868
Jul 23, 2025Fine: $3,931
Jul 23, 2025Fine: $3,931
Jul 23, 2025Fine: $11,700
Jul 23, 2025Payment denial for 34 days from Aug 14, 2025
May 23, 2024Fine: $12,542

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.43 hours
Registered nurse (RN) time per resident per day
0.43 hours
Nurse aide time per resident per day
2.01 hours
Total nurse staffing on weekends
3.02 hours
Nursing staff turnover (yearly)
63%
RN turnover (yearly)
33%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Shelby

Cleveland Pines1404 N Lafayette Street · Shelby, NC 28150 · (980) 487-1500 · For-profit13 health citations in 3 inspection cycles · last standard inspection Nov 18, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

All 2 in Shelby →