Nursing HomeInspections

Willow Ridge Of NC

Nursing home in Rutherfordton, NC

Medicare & Medicaid certified2★ overall (CMS)

Call (828) 286-7200Send a messageMap ↗

Public-record details

Address
237 Tryon Road, Rutherfordton, NC 28139
Phone
(828) 286-7200
Listed under
For-profit
Medicare CCN
345197
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
3 of 5
Quality measures rating
4 of 5
Certified beds
150
Average residents per day
118
Ownership
For-profit, corporation
Legal business name
Willow Ridge Healthcare LLC
Chain
Cch Healthcare (33 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Mar 6, 1980
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 345197. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 19, 2026. CMS lists 27 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 3, 2023 to Mar 19, 2026): 14 from complaint inspections, 4 at the “actual harm” level or higher, including 3 at “immediate jeopardy”.

InspectionCitationSeverity
Mar 19, 2026Keep residents' personal and medical records private and confidential.
Resident Rights		D
Potential for more than minimal harm, isolated
Mar 19, 2026Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Mar 19, 2026Provide appropriate foot care.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 19, 2026Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Mar 19, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Feb 4, 2025Post nurse staffing information every day.
Nursing and Physician Services		C
Potential for minimal harm, widespread
Feb 4, 2025Give the resident's representative the ability to exercise the resident's rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 4, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 4, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 4, 2025Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 4, 2025Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 4, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 27. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $146,939 and 1 denial of Medicare payment for new admissions in the last three years.

Feb 4, 2025Fine: $7,262
Feb 4, 2025Fine: $7,262
Nov 3, 2023Fine: $13,507
Nov 3, 2023Fine: $118,908
Nov 3, 2023Payment denial for 42 days from Dec 6, 2023

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.88 hours
Registered nurse (RN) time per resident per day
0.33 hours
Nurse aide time per resident per day
2.53 hours
Total nurse staffing on weekends
3.40 hours
Nursing staff turnover (yearly)
57%
RN turnover (yearly)
36%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Rutherfordton

Oak Grove Healthcare518 Old US 221 Highway · Rutherfordton, NC 28139 · (828) 287-7655 · For-profit5 health citations in 3 inspection cycles · last standard inspection Dec 3, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Hilltop Health and Rehabilitation188 Oscar Justice Road · Rutherfordton, NC 28139 · (828) 286-9001 · For-profit12 health citations in 3 inspection cycles · last standard inspection Mar 12, 2026 · $7,530 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)

All 3 in Rutherfordton →