Nursing HomeInspections

Vero Health & Rehab of Sylva

Nursing home in Sylva, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (828) 631-1600Send a messageMap ↗

Public-record details

Address
417 Cloverdale Road, Sylva, NC 28779
Phone
(828) 631-1600
Listed under
For-profit
Medicare CCN
345302
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measures rating
2 of 5
Certified beds
106
Average residents per day
91
Ownership
For-profit, limited Liability company
Legal business name
Sylva Operations LLC
Chain
Regional Health Properties (5 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
May 10, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 345302. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 14, 2025. CMS lists 53 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 20, 2023 to Aug 14, 2025): 43 from complaint inspections, 13 at the “actual harm” level or higher, including 7 at “immediate jeopardy”.

InspectionCitationSeverity
Aug 14, 2025Assure the security of all personal funds of residents deposited with the facility.
Resident Rights		C
Potential for minimal harm, widespread
Aug 14, 2025Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights		C
Potential for minimal harm, widespread
Aug 14, 2025Reasonably accommodate the needs and preferences of each resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 14, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 14, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		D
Potential for more than minimal harm, isolated
Aug 14, 2025Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff…
Infection Control		D
Potential for more than minimal harm, isolated
Aug 14, 2025Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration		F
Potential for more than minimal harm, widespread
Jul 30, 2024Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights · complaint inspection		C
Potential for minimal harm, widespread
Jul 30, 2024Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 30, 2024Reasonably accommodate the needs and preferences of each resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 30, 2024Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 30, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 53. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $359,818 and 2 denials of Medicare payment for new admissions in the last three years.

May 22, 2024Fine: $325,563
May 22, 2024Payment denial for 67 days from Jun 14, 2024
Oct 18, 2023Fine: $7,901
Oct 18, 2023Fine: $10,065
Oct 18, 2023Fine: $16,289
Oct 18, 2023Payment denial for 1 days from Jan 4, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.74 hours
Registered nurse (RN) time per resident per day
0.93 hours
Nurse aide time per resident per day
2.27 hours
Total nurse staffing on weekends
3.40 hours

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Sylva

Skyland Care Center193 Asheville Highway · Sylva, NC 28779 · (828) 586-8935 · For-profit10 health citations in 3 inspection cycles · last standard inspection Jan 23, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)

All 2 in Sylva →