The Heritage
Nursing home in Findlay, OH
Medicare & Medicaid certified1★ overall (CMS)
Public-record details
- Address
- 2820 Greenacre Dr, Findlay, OH 45840
- Phone
- (419) 424-1808
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 365541
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 96
- Average residents per day
- 80
- Ownership
- For-profit, limited Liability company
- Legal business name
- Trilogy Healthcare of Hancock LLC
- Chain
- Trilogy Health Services (123 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Nov 14, 1980
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 13, 2025. CMS lists 44 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 8, 2019 to Feb 25, 2026): 15 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Feb 25, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Feb 25, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Feb 25, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Feb 25, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Feb 25, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Feb 25, 2026 | Provide and implement an infection prevention and control program. | D |
| Jan 7, 2026 | Provide and implement an infection prevention and control program. | D |
| Nov 13, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Nov 13, 2025 | Provide and implement an infection prevention and control program. | D |
| Nov 13, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E |
| Jul 17, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Jul 17, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.77 hours
- Registered nurse (RN) time per resident per day
- 0.63 hours
- Nurse aide time per resident per day
- 2.02 hours
- Total nurse staffing on weekends
- 3.22 hours
- Nursing staff turnover (yearly)
- 63%
- RN turnover (yearly)
- 46%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.