Nursing HomeInspections

Normandy Manor of Rocky River

Nursing home in Rocky River, OH

Medicare & Medicaid certified2★ overall (CMS)

Call (440) 333-5400Send a messageMap ↗

Public-record details

Address
22709 Lake Rd, Rocky River, OH 44116
Phone
(440) 333-5400
Listed under
For-profit, No fines in 3 years
Medicare CCN
365926
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
1 of 5
Quality measures rating
5 of 5
Certified beds
150
Average residents per day
133
Ownership
For-profit, limited Liability company
Legal business name
Normandy II Limited Partnership
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jun 25, 1993
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 365926. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 11, 2024. CMS lists 32 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 25, 2019 to Nov 6, 2024): 10 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Nov 6, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 6, 2024Reasonably accommodate the needs and preferences of each resident.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
Nov 6, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		E
Potential for more than minimal harm, pattern
Aug 22, 2024Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 11, 2024Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 11, 2024Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Jul 11, 2024Dispose of garbage and refuse properly.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Feb 12, 2024Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 12, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 12, 2024Keep residents' personal and medical records private and confidential.
Resident Rights · complaint inspection		F
Potential for more than minimal harm, widespread
Feb 12, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Dec 19, 2023Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread

Showing the 12 most recent of 32. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.55 hours
Registered nurse (RN) time per resident per day
0.39 hours
Nurse aide time per resident per day
2.24 hours
Total nurse staffing on weekends
3.18 hours
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Rocky River

The Welsh Home22199 Center Ridge Rd · Rocky River, OH 44116 · (440) 331-0420 · Nonprofit8 health citations in 3 inspection cycles · last standard inspection Jan 4, 2024 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)

All 2 in Rocky River →