Nursing HomeInspections

Otterbein New Albany

Nursing home in New Albany, OH

Medicare & Medicaid certified2★ overall (CMS)

Call (614) 981-6854Send a messageMap ↗

Public-record details

Address
6690 Liberation Way, New Albany, OH 43054
Phone
(614) 981-6854
Listed under
Nonprofit
Medicare CCN
366424
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
4 of 5
Quality measures rating
3 of 5
Certified beds
60
Average residents per day
57
Ownership
Nonprofit, corporation
Legal business name
Otterbein New Albany LLC
Chain
Otterbein Seniorlife (20 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Mar 5, 2015
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 366424. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 26, 2026. CMS lists 62 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 25, 2022 to Jun 23, 2026): 9 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Jun 23, 2026Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection · under dispute review		D
Potential for more than minimal harm, isolated
Jun 23, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection · under dispute review		D
Potential for more than minimal harm, isolated
Jun 23, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 23, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary · complaint inspection		E
Potential for more than minimal harm, pattern
Feb 26, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Feb 26, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 26, 2026Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 26, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Feb 26, 2026Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Feb 26, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern
Feb 26, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		G
Actual harm, isolated
May 15, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 62. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $23,980 in the last three years.

Feb 26, 2026Fine: $23,980

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.56 hours
Registered nurse (RN) time per resident per day
0.76 hours
Nurse aide time per resident per day
3.20 hours
Total nurse staffing on weekends
4.28 hours
Nursing staff turnover (yearly)
41%
RN turnover (yearly)
57%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in New Albany

Wesley Woods at New Albany4588 Wesley Woods Blvd · New Albany, OH 43054 · (614) 656-4100 · Nonprofit12 health citations in 3 inspection cycles · last standard inspection Jun 12, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Smiths Mill Health Campus7320 Smiths Mill Road · New Albany, OH 43054 · (614) 245-1060 · For-profit51 health citations in 3 inspection cycles · last standard inspection Apr 30, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

All 3 in New Albany →