Nursing HomeInspections

The Lakes

Nursing home in Oklahoma City, OK

Medicare & Medicaid certified2★ overall (CMS)

Call (405) 773-8900Send a messageMap ↗

Public-record details

Address
5701 West Britton Road, Oklahoma City, OK 73132
Phone
(405) 773-8900
Listed under
For-profit
Medicare CCN
375396
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
4 of 5
Quality measures rating
2 of 5
Certified beds
120
Average residents per day
78
Ownership
For-profit, individual
Legal business name
Phoenix Healthcare LLC
Chain
Phoenix Healthcare (6 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jun 13, 2001
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 375396. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Nov 21, 2024. CMS lists 26 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 8, 2022 to Dec 18, 2024): 7 from complaint inspections, 2 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Dec 18, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 18, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Nov 21, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 21, 2024Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Nov 21, 2024Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Nov 21, 2024Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Nov 21, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Nov 21, 2024Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Nov 21, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Nov 21, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Nov 21, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service		E
Potential for more than minimal harm, pattern
Nov 21, 2024Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 26. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $19,073 and 1 denial of Medicare payment for new admissions in the last three years.

Nov 21, 2024Fine: $11,052
Oct 11, 2024Fine: $8,021
Oct 11, 2024Payment denial for 14 days from Nov 2, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.99 hours
Registered nurse (RN) time per resident per day
0.49 hours
Nurse aide time per resident per day
2.58 hours
Total nurse staffing on weekends
3.81 hours
Nursing staff turnover (yearly)
54%
RN turnover (yearly)
33%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Oklahoma City

The Health Center at Concordia7707 West Britton Road · Oklahoma City, OK 73132 · (405) 720-7200 · Nonprofit7 health citations in 3 inspection cycles · last standard inspection Jun 1, 2026 · $25,407 in CMS fines (3 yrs)Medicare-certified5★ overall (CMS)Epworth Villa Health Services14901 North Penn Avenue · Oklahoma City, OK 73134 · (405) 752-1200 · Nonprofit9 health citations in 3 inspection cycles · last standard inspection Oct 3, 2024 · no CMS fines in 3 yrsMedicare-certified4★ overall (CMS)Kingwood Skilled Nursing and Therapy1921 Northeast 21St Street · Oklahoma City, OK 73111 · (405) 424-1449 · For-profit17 health citations in 3 inspection cycles · last standard inspection May 21, 2026 · $15,180 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)St. Ann's Skilled Nursing and Therapy9400 St Ann's Drive · Oklahoma City, OK 73162 · (405) 728-7888 · For-profit22 health citations in 3 inspection cycles · last standard inspection May 17, 2024 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Bellevue Health & Rehabilitation Center6500 North Portland Avenue · Oklahoma City, OK 73116 · (405) 767-6500 · For-profit19 health citations in 3 inspection cycles · last standard inspection Dec 18, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Capitol Hill Skilled Nursing and Therapy2400 Southwest 55th Street · Oklahoma City, OK 73119 · (405) 681-5381 · For-profit19 health citations in 3 inspection cycles · last standard inspection Jun 19, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)The Wilshire Skilled Nursing and Therapy505 East Wilshire Blvd · Oklahoma City, OK 73105 · (405) 478-0531 · For-profit16 health citations in 3 inspection cycles · last standard inspection Jun 12, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Warr Acres Nursing Center6501 North Macarthur · Oklahoma City, OK 73132 · (405) 721-5444 · For-profit15 health citations in 3 inspection cycles · last standard inspection Apr 25, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

All 28 in Oklahoma City →