Heritage Care Center

Nursing home in Pittsburgh, PA

Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)

Call (412) 422-5100 Send a message Map ↗

Public-record details

Address: 5701 Phillips Avenue, Pittsburgh, PA 15217
Phone: (412) 422-5100
Listed under: For-profit, No fines in 3 years
Medicare CCN: 395732
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 1 of 5
Quality measures rating: 3 of 5
Certified beds: 143
Average residents per day: 107
Ownership: For-profit, corporation
Legal business name: Her Opco LLC
Chain: Wecare Centers (13 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 9, 1987
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 395732. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Nov 21, 2025. CMS lists 114 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 3, 2023 to May 5, 2026): 49 from complaint inspections, 2 at the “actual harm” level or higher. CMS lists this facility as a candidate for its Special Focus Facility program.

Inspection	Citation	Severity
May 5, 2026	Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Apr 14, 2026	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Apr 14, 2026	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Feb 25, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Nov 21, 2025	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights	D Potential for more than minimal harm, isolated
Nov 21, 2025	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
Nov 21, 2025	Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State… Resident Rights	D Potential for more than minimal harm, isolated
Nov 21, 2025	Ensure residents have reasonable access to and privacy in their use of communication methods. Resident Rights	D Potential for more than minimal harm, isolated
Nov 21, 2025	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights	D Potential for more than minimal harm, isolated
Nov 21, 2025	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	D Potential for more than minimal harm, isolated
Nov 21, 2025	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Nov 21, 2025	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 114. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 2.96 hours
Registered nurse (RN) time per resident per day: 0.64 hours
Nurse aide time per resident per day: 1.75 hours
Total nurse staffing on weekends: 2.60 hours
Nursing staff turnover (yearly): 60%
RN turnover (yearly): 63%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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