The Palms At Florence
Nursing home in Florence, SC
Medicare & Medicaid certified5★ overall (CMS)
Public-record details
- Address
- 4438 Pamplico Highway, Florence, SC 29505
- Phone
- (843) 669-3502
- Listed under
- For-profit, 4–5 star overall rating
- Medicare CCN
- 425119
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 4 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 163
- Average residents per day
- 155
- Ownership
- For-profit, limited Liability company
- Legal business name
- Commander Operator LLC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jul 1, 1978
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Apr 4, 2025. CMS lists 10 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 2, 2021 to Apr 4, 2025): 0 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 4, 2025 | Ensure each resident receives an accurate assessment. | D |
| Apr 4, 2025 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Apr 4, 2025 | Ensure medication error rates are not 5 percent or greater. | D |
| Oct 25, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G |
| Dec 2, 2021 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Dec 2, 2021 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
| Dec 2, 2021 | Ensure that residents are free from significant medication errors. | D |
| Dec 2, 2021 | PASARR screening for Mental disorders or Intellectual Disabilities | E |
| Dec 2, 2021 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and… | E |
| Dec 2, 2021 | Keep all essential equipment working safely. | E |
Fines and payment denials
CMS records 1 fine totalling $7,901 in the last three years.
| Oct 25, 2023 | Fine: $7,901 |
Staffing
- Total nurse staffing per resident per day
- 3.95 hours
- Registered nurse (RN) time per resident per day
- 0.48 hours
- Nurse aide time per resident per day
- 2.27 hours
- Total nurse staffing on weekends
- 3.36 hours
- Nursing staff turnover (yearly)
- 35%
- RN turnover (yearly)
- 15%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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