Nursing HomeInspections

The Heritage Center

Nursing home in Morristown, TN

Medicare & Medicaid certified3★ overall (CMS)

Call (423) 581-5100Send a messageMap ↗

Public-record details

Address
1026 McFarland Street, Morristown, TN 37814
Phone
(423) 581-5100
Listed under
For-profit, No fines in 3 years
Medicare CCN
445215
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
5 of 5
Certified beds
197
Average residents per day
116
Ownership
For-profit, corporation
Legal business name
Life Care Centers of America, INC.
Chain
Life Care Centers of America (194 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 3, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 445215. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 4, 2025. CMS lists 20 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 23, 2020 to Jun 4, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Jun 4, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 4, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 4, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jun 4, 2025Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Jun 4, 2025Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Jun 4, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 4, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jun 4, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Feb 28, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 28, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 28, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 28, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 20. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.64 hours
Registered nurse (RN) time per resident per day
0.65 hours
Nurse aide time per resident per day
1.96 hours
Total nurse staffing on weekends
3.08 hours
Nursing staff turnover (yearly)
37%
RN turnover (yearly)
18%
Administrators who left in the past year
2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Morristown

Life Care Center of Morristown501 West Economy Road · Morristown, TN 37814 · (423) 581-5435 · For-profit8 health citations in 3 inspection cycles · last standard inspection Aug 27, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)

All 2 in Morristown →