Tennessee State Veterans Home- Cleveland
Nursing home in Cleveland, TN
Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon
Public-record details
- Address
- 1940 Westland Drive, Cleveland, TN 37311
- Phone
- (423) 813-3600
- Listed under
- Government-owned
- Medicare CCN
- 445543
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 108
- Average residents per day
- 102
- Ownership
- Government, state
- Legal business name
- Tennessee State Veterans Home Board
- Chain
- Tennessee State Veterans' Home (5 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Feb 16, 2024
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 22, 2026. CMS lists 5 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 22, 2026 to Jan 22, 2026): 1 from complaint inspections, 1 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Jan 22, 2026 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D |
| Jan 22, 2026 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D |
| Jan 22, 2026 | Ensure each resident receives an accurate assessment. | D |
| Jan 22, 2026 | Provide and implement an infection prevention and control program. | D |
| Jan 22, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G |
Fines and payment denials
CMS records 1 fine totalling $13,520 in the last three years.
| Jan 22, 2026 | Fine: $13,520 |
Staffing
- Total nurse staffing per resident per day
- 5.03 hours
- Registered nurse (RN) time per resident per day
- 0.57 hours
- Nurse aide time per resident per day
- 2.94 hours
- Total nurse staffing on weekends
- 4.33 hours
- Nursing staff turnover (yearly)
- 56%
- RN turnover (yearly)
- 43%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.