Nursing HomeInspections

The Laurels of Willow Creek

Nursing home in Midlothian, VA

Medicare & Medicaid certified2★ overall (CMS)

Call (804) 379-4771Send a messageMap ↗

Public-record details

Address
11611 Robious Road, Midlothian, VA 23113
Phone
(804) 379-4771
Listed under
For-profit, No fines in 3 years
Medicare CCN
495257
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
3 of 5
Quality measures rating
4 of 5
Certified beds
120
Average residents per day
112
Ownership
For-profit, corporation
Legal business name
Oak Health Care Investors of Richmond Virginia, INC.
Chain
Ciena Healthcare/laurel Health Care (81 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Sep 24, 1991
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 495257. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Sep 13, 2023. CMS lists 54 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 14, 2019 to Sep 13, 2023): 6 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Sep 13, 2023Post nurse staffing information every day.
Nursing and Physician Services		C
Potential for minimal harm, widespread
Sep 13, 2023Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Sep 13, 2023Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 13, 2023Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights		D
Potential for more than minimal harm, isolated
Sep 13, 2023Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Sep 13, 2023Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 13, 2023Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 13, 2023Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 13, 2023Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 13, 2023Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 13, 2023Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with…
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 13, 2023Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 54. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.24 hours
Registered nurse (RN) time per resident per day
0.50 hours
Nurse aide time per resident per day
1.90 hours
Total nurse staffing on weekends
2.79 hours
Nursing staff turnover (yearly)
47%
RN turnover (yearly)
33%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Midlothian

The Haven at Brandermill Woods2100 Brandermill Pkwy · Midlothian, VA 23112 · (804) 379-7100 · Nonprofit7 health citations in 3 inspection cycles · last standard inspection Mar 30, 2023 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)

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