Nursing HomeInspections

Hallmark Manor

Nursing home in Federal Way, WA

Medicare & Medicaid certified2★ overall (CMS)

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Public-record details

Address
32300 First Avenue South, Federal Way, WA 98003
Phone
(253) 874-3580
Listed under
For-profit
Medicare CCN
505313
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
4 of 5
Quality measures rating
4 of 5
Certified beds
147
Average residents per day
108
Ownership
For-profit, corporation
Legal business name
Consolidated Resources Health Care Fund I LP
Chain
Life Care Centers of America (194 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
May 28, 1987
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 505313. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: May 13, 2025. CMS lists 60 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 8, 2022 to May 28, 2026): 6 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
May 28, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
May 13, 2025Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights		D
Potential for more than minimal harm, isolated
May 13, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		D
Potential for more than minimal harm, isolated
May 13, 2025Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 13, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 13, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 13, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 13, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 13, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 13, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 13, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 13, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 60. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $46,555 in the last three years.

May 12, 2026Fine: $14,380
Jun 12, 2024Fine: $32,175

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.22 hours
Registered nurse (RN) time per resident per day
0.92 hours
Nurse aide time per resident per day
2.55 hours
Total nurse staffing on weekends
3.65 hours
Nursing staff turnover (yearly)
36%
RN turnover (yearly)
30%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Federal Way

Garden Terrace Healthcare Center of Federal Way491 South 338th Street · Federal Way, WA 98003 · (253) 661-2226 · For-profit49 health citations in 3 inspection cycles · last standard inspection Jun 16, 2025 · no CMS fines in 3 yrsMedicare-certified5★ overall (CMS)
Avalon Care Center Federal Way, L.L.C.135 South 336th Street · Federal Way, WA 98003 · (253) 835-7453 · For-profit48 health citations in 3 inspection cycles · last standard inspection Nov 21, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)
Life Care Center Of Federal Way1045 South 308th Street · Federal Way, WA 98003 · (253) 946-2273 · For-profit85 health citations in 3 inspection cycles · last standard inspection Jun 3, 2026 · $98,970 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)

All 4 in Federal Way →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error