Nursing HomeInspections

Willows Center

Nursing home in Parkersburg, WV

Medicare & Medicaid certified1★ overall (CMS)

Call (304) 428-5573Send a messageMap ↗

Public-record details

Address
723 Summers Street, Parkersburg, WV 26101
Phone
(304) 428-5573
Listed under
For-profit, No fines in 3 years
Medicare CCN
515085
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
1 of 5
Quality measures rating
2 of 5
Certified beds
97
Average residents per day
94
Ownership
For-profit, limited Liability company
Legal business name
723 Summers Street Operations LLC
Chain
Genesis Healthcare (184 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 1, 1988
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 515085. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 22, 2025. CMS lists 72 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 8, 2022 to Mar 10, 2026): 20 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Mar 10, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
Dec 22, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 22, 2025Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 22, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 22, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 22, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 22, 2025Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 22, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 22, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 22, 2025Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration		D
Potential for more than minimal harm, isolated
Dec 22, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		E
Potential for more than minimal harm, pattern
Dec 22, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 72. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.34 hours
Registered nurse (RN) time per resident per day
0.61 hours
Nurse aide time per resident per day
1.96 hours
Total nurse staffing on weekends
2.88 hours
Nursing staff turnover (yearly)
49%
RN turnover (yearly)
63%
Administrators who left in the past year
4

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Parkersburg

Eagle Pointe Healthcare Center1600 27th Street · Parkersburg, WV 26101 · (304) 485-6476 · For-profit60 health citations in 3 inspection cycles · last standard inspection Jul 8, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)Worthington Healthcare Center2675 36th Street · Parkersburg, WV 26104 · (304) 485-7447 · For-profit34 health citations in 3 inspection cycles · last standard inspection Apr 2, 2025 · $104,142 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Ohio Valley Health Care222 Nicolette Road · Parkersburg, WV 26104 · (304) 485-5137 · For-profit29 health citations in 3 inspection cycles · last standard inspection Mar 18, 2026 · $21,580 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)Parkersburg Center1716 Gihon Road · Parkersburg, WV 26101 · (304) 485-5511 · For-profit60 health citations in 3 inspection cycles · last standard inspection Dec 10, 2025 · $16,562 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

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