Nursing HomeInspections

Polaris Rehabilitation and Care Center

Nursing home in Cheyenne, WY

Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)CMS abuse icon

Call (307) 634-7986Send a messageMap ↗

Public-record details

Address
2700 E 12th Street, Cheyenne, WY 82001
Phone
(307) 634-7986
Listed under
For-profit
Medicare CCN
535025
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
105
Average residents per day
69
Ownership
For-profit, limited Liability company
Legal business name
North Big Horn Hospital District
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Oct 16, 1984
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 535025. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 15, 2026. CMS lists 39 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 22, 2023 to Apr 22, 2026): 29 from complaint inspections, 3 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years. CMS lists this facility as a candidate for its Special Focus Facility program.

InspectionCitationSeverity
Apr 22, 2026Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary · complaint inspection		E
Potential for more than minimal harm, pattern
Apr 22, 2026Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights…
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jan 15, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 15, 2026Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 15, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 15, 2026Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 15, 2026Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 15, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service · complaint inspection		E
Potential for more than minimal harm, pattern
Jan 15, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service · complaint inspection		E
Potential for more than minimal harm, pattern
Jan 15, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · complaint inspection		E
Potential for more than minimal harm, pattern
Nov 14, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		G
Actual harm, isolated
Oct 24, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 39. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $62,647 in the last three years.

Aug 7, 2025Fine: $62,647

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.49 hours
Registered nurse (RN) time per resident per day
0.90 hours
Nurse aide time per resident per day
2.21 hours
Total nurse staffing on weekends
2.98 hours
Nursing staff turnover (yearly)
69%
RN turnover (yearly)
61%
Administrators who left in the past year
2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Cheyenne

Life Care Center of Cheyenne1330 Prairie Ave · Cheyenne, WY 82009 · (307) 778-8997 · For-profit13 health citations in 3 inspection cycles · last standard inspection Nov 18, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Granite Rehabilitation and Wellness3128 Boxelder Dr · Cheyenne, WY 82001 · (307) 634-7901 · For-profit25 health citations in 3 inspection cycles · last standard inspection Mar 26, 2026 · $15,548 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 3 in Cheyenne →