Webster House
Nursing home in Palo Alto, CA
Medicare & Medicaid certified5★ overall (CMS)
Public-record details
- Address
- 437 Webster Street, Palo Alto, CA 94301
- Phone
- (650) 328-3300
- Listed under
- Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
- Medicare CCN
- 555156
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 5 of 5
- Staffing rating
- 5 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 145
- Average residents per day
- 64
- Ownership
- Nonprofit, corporation
- Legal business name
- Front Porch Communities and Services
- Chain
- Front Porch (9 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jun 8, 1983
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 30, 2025. CMS lists 23 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 15, 2019 to Jun 9, 2026): 1 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 9, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E |
| Jan 30, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Jan 30, 2025 | Provide and implement an infection prevention and control program. | D |
| Feb 27, 2023 | Assess the resident when there is a significant change in condition | D |
| Feb 27, 2023 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Feb 27, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
| Feb 27, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Feb 27, 2023 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D |
| Feb 27, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Feb 27, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and… | D |
| Feb 27, 2023 | Ensure that residents are free from significant medication errors. | D |
| Feb 27, 2023 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 5.05 hours
- Registered nurse (RN) time per resident per day
- 1.06 hours
- Nurse aide time per resident per day
- 2.76 hours
- Total nurse staffing on weekends
- 3.79 hours
- Nursing staff turnover (yearly)
- 21%
- RN turnover (yearly)
- 36%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.