Continuing Care at Highland Springs

Nursing home in Dallas, TX

Medicare & Medicaid certified3★ overall (CMS)

Call (972) 656-3500 Send a message Map ↗

Public-record details

Address: 7910 Frankford Road, Dallas, TX 75252
Phone: (972) 656-3500
Listed under: Nonprofit, Part of a retirement community
Medicare CCN: 676329
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 2 of 5
Staffing rating: 5 of 5
Quality measures rating: 4 of 5
Certified beds: 44
Average residents per day: 43
Ownership: Nonprofit, other
Legal business name: Highland Springs, INC.
Chain: Erickson Senior Living (17 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Feb 11, 2013
Changed ownership in last 12 months: No
Continuing care retirement community: Yes
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 676329. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Sep 11, 2025. CMS lists 17 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 24, 2023 to Jan 21, 2026): 4 from complaint inspections, 2 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.

Inspection	Citation	Severity
Jan 21, 2026	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	J Immediate jeopardy, isolated
Jan 21, 2026	Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care · complaint inspection	K Immediate jeopardy, pattern
Sep 11, 2025	Ensure that residents are free from significant medication errors. Pharmacy Service	D Potential for more than minimal harm, isolated
Sep 11, 2025	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Sep 11, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
Aug 1, 2024	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
Aug 1, 2024	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Aug 1, 2024	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
Aug 1, 2024	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
Aug 1, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care	E Potential for more than minimal harm, pattern
Aug 1, 2024	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Aug 1, 2024	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 17. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $29,968 in the last three years.

Jan 21, 2026

Fine: $29,968

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.29 hours
Registered nurse (RN) time per resident per day: 1.13 hours
Nurse aide time per resident per day: 2.48 hours
Total nurse staffing on weekends: 3.88 hours
Nursing staff turnover (yearly): 31%
RN turnover (yearly): 17%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Dallas

All 33 in Dallas →