Sorrento

Nursing home in San Antonio, TX

Medicare & Medicaid certified2★ overall (CMS)

Call (210) 616-3250 Send a message Map ↗

Public-record details

Address: 2739 Babcock, San Antonio, TX 78229
Phone: (210) 616-3250
Listed under: For-profit, No fines in 3 years
Medicare CCN: 676378
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 1 of 5
Quality measures rating: 5 of 5
Certified beds: 112
Average residents per day: 104
Ownership: For-profit, limited Liability company
Legal business name: Hamilton County Hospital District
Chain: Cantex Continuing Care (37 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jan 21, 2015
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 676378. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 22, 2025. CMS lists 50 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 2, 2023 to May 19, 2026): 27 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
May 19, 2026	Reasonably accommodate the needs and preferences of each resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Nov 30, 2025	Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Aug 22, 2025	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights	D Potential for more than minimal harm, isolated
Aug 22, 2025	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	D Potential for more than minimal harm, isolated
Aug 22, 2025	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	D Potential for more than minimal harm, isolated
Aug 22, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Aug 22, 2025	Ensure that residents are free from significant medication errors. Pharmacy Service	D Potential for more than minimal harm, isolated
Aug 22, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Aug 22, 2025	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Aug 22, 2025	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
Aug 22, 2025	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care	E Potential for more than minimal harm, pattern
Aug 22, 2025	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 50. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.55 hours
Registered nurse (RN) time per resident per day: 0.56 hours
Nurse aide time per resident per day: 1.72 hours
Total nurse staffing on weekends: 2.98 hours
Nursing staff turnover (yearly): 55%
RN turnover (yearly): 69%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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