The Village at Incarnate Word

Nursing home in San Antonio, TX

Medicare & Medicaid certified4★ overall (CMS)

Call (210) 829-7561 Send a message Map ↗

Public-record details

Address: 4707 Broadway, San Antonio, TX 78209
Phone: (210) 829-7561
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
Medicare CCN: 676498
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 4 of 5
Staffing rating: 4 of 5
Quality measures rating: 4 of 5
Certified beds: 60
Average residents per day: 57
Ownership: Nonprofit, corporation
Legal business name: Incarnate Word Retirement Community, INC.
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 3, 2021
Changed ownership in last 12 months: No
Continuing care retirement community: Yes
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 676498. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 12, 2025. CMS lists 17 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 11, 2023 to Dec 12, 2025): 5 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Dec 12, 2025	Dispose of garbage and refuse properly. Nutrition and Dietary	C Potential for minimal harm, widespread
Dec 12, 2025	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Dec 12, 2025	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Dec 12, 2025	Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary	E Potential for more than minimal harm, pattern
May 16, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Sep 27, 2024	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Sep 27, 2024	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and… Pharmacy Service	D Potential for more than minimal harm, isolated
Sep 27, 2024	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Sep 27, 2024	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Sep 27, 2024	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
Sep 27, 2024	Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Sep 27, 2024	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 17. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.84 hours
Registered nurse (RN) time per resident per day: 0.33 hours
Nurse aide time per resident per day: 2.54 hours
Total nurse staffing on weekends: 3.48 hours
Nursing staff turnover (yearly): 27%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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