The Rehabilitation Center at the Palazzo

Nursing home in Phoenix, AZ

Medicare & Medicaid certified4★ overall (CMS)

Call (602) 433-6300 Send a message Map ↗

Public-record details

Address: 6250 North 19th Avenue, Phoenix, AZ 85015
Phone: (602) 433-6300
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 035116
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 3 of 5
Staffing rating: 4 of 5
Quality measures rating: 5 of 5
Certified beds: 60
Average residents per day: 53
Ownership: For-profit, limited Liability company
Legal business name: Aphz LLC
Chain: Aspen Skilled Healthcare (35 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Sep 19, 1985
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 035116. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 27, 2025. CMS lists 29 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 28, 2022 to Mar 25, 2026): 6 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Mar 25, 2026	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jun 27, 2025	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	D Potential for more than minimal harm, isolated
Jun 27, 2025	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 27, 2025	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Jun 27, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Jun 27, 2025	Observe each nurse aide's job performance and give regular training. Nursing and Physician Services	E Potential for more than minimal harm, pattern
Jun 27, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	E Potential for more than minimal harm, pattern
Jun 27, 2025	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	E Potential for more than minimal harm, pattern
Jun 27, 2025	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
Sep 8, 2023	Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Sep 8, 2023	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Sep 8, 2023	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 29. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.33 hours
Registered nurse (RN) time per resident per day: 0.58 hours
Nurse aide time per resident per day: 2.49 hours
Total nurse staffing on weekends: 3.77 hours
Nursing staff turnover (yearly): 52%
RN turnover (yearly): 20%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Phoenix

All 23 in Phoenix →