Plaza Healthcare Center
Nursing home in Santa Ana, CA
Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon
Public-record details
- Address
- 1209 Hemlock Way, Santa Ana, CA 92707
- Phone
- (714) 546-1966
- Listed under
- For-profit
- Medicare CCN
- 055206
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 145
- Average residents per day
- 134
- Ownership
- For-profit, limited Liability company
- Legal business name
- Santa Ana Healthcare & Wellness Centre LP
- Chain
- Corporate Interface Services (40 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Aug 1, 1979
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jun 16, 2025. CMS lists 160 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 31, 2021 to Jun 26, 2026): 86 from complaint inspections, 3 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 26, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| Jun 25, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G |
| May 29, 2026 | Ensure that residents are fully informed and understand their health status, care and treatments. | D |
| Apr 24, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| Apr 24, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Feb 26, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B |
| Dec 23, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B |
| Aug 7, 2025 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | B |
| Aug 7, 2025 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | B |
| Aug 7, 2025 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights… | B |
| Aug 7, 2025 | Reasonably accommodate the needs and preferences of each resident. | D |
| Aug 7, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D |
Fines and payment denials
CMS records 1 fine totalling $2,470 in the last three years.
| Aug 21, 2023 | Fine: $2,470 |
Staffing
- Total nurse staffing per resident per day
- 4.14 hours
- Registered nurse (RN) time per resident per day
- 0.33 hours
- Nurse aide time per resident per day
- 2.60 hours
- Total nurse staffing on weekends
- 3.89 hours
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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