Nursing HomeInspections

Town & Country

Nursing home in Santa Ana, CA

Medicare & Medicaid certified5★ overall (CMS)

Call (714) 547-7157Send a messageMap ↗

Public-record details

Address
555 East Memory Lane, Santa Ana, CA 92706
Phone
(714) 547-7157
Listed under
Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
Medicare CCN
555141
Overall star rating
5 of 5 ★★★★★
Health inspection rating
3 of 5
Staffing rating
5 of 5
Quality measures rating
5 of 5
Certified beds
96
Average residents per day
83
Ownership
Nonprofit, corporation
Legal business name
Town and Country Manor Christian & Missionary Alliance
Chain
The Christian and Missionary Alliance (2 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 13, 1981
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 555141. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Nov 20, 2025. CMS lists 53 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 18, 2021 to Mar 10, 2026): 6 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Mar 10, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		B
Potential for minimal harm, pattern
Nov 20, 2025Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		B
Potential for minimal harm, pattern
Nov 20, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Nov 20, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Nov 20, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary		B
Potential for minimal harm, pattern
Nov 20, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Nov 20, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Nov 20, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Nov 20, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Nov 20, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Nov 20, 2025Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Nov 20, 2025Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 53. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
5.47 hours
Registered nurse (RN) time per resident per day
0.76 hours
Nurse aide time per resident per day
3.21 hours
Total nurse staffing on weekends
4.60 hours
Nursing staff turnover (yearly)
32%
RN turnover (yearly)
23%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Santa Ana

South Coast Global Medical Center D/p SNF2701 South Bristol Street · Santa Ana, CA 92704 · (714) 754-5454 · For-profit53 health citations in 3 inspection cycles · last standard inspection Jan 12, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Citrus Post-Acute1929 N. Fairview Street · Santa Ana, CA 92706 · (714) 554-9700 · For-profit90 health citations in 3 inspection cycles · last standard inspection May 13, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)South Coast Post Acute1030 W Warner Ave · Santa Ana, CA 92707 · (714) 546-6450 · For-profit96 health citations in 3 inspection cycles · last standard inspection Feb 28, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)CMS abuse iconAdvanced Rehab Center of Tustin2210 E. First Street · Santa Ana, CA 92705 · (714) 547-7091 · For-profit124 health citations in 3 inspection cycles · last standard inspection May 8, 2026 · $37,182 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)French Park Care Center600 E Washington Avenue · Santa Ana, CA 92701 · (714) 973-1656 · For-profit116 health citations in 3 inspection cycles · last standard inspection Apr 23, 2026 · $26,135 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)Plaza Healthcare Center1209 Hemlock Way · Santa Ana, CA 92707 · (714) 546-1966 · For-profit160 health citations in 3 inspection cycles · last standard inspection Jun 16, 2025 · $2,470 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse iconThe Hills Post Acute1800 Old Tustin Avenue · Santa Ana, CA 92705 · (714) 835-4900 · For-profit122 health citations in 3 inspection cycles · last standard inspection May 6, 2026 · $4,893 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

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