New London Sub-Acute and Nursing
Nursing home in Waterford, CT
Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)CMS abuse icon
Public-record details
- Address
- 90 Clark Lane, Waterford, CT 06385
- Phone
- (860) 442-0471
- Listed under
- For-profit
- Medicare CCN
- 075158
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 120
- Average residents per day
- 96
- Ownership
- For-profit, limited Liability company
- Legal business name
- 88 Clark Operating LLC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1967
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 27, 2025. CMS lists 83 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 20, 2019 to Apr 22, 2026): 32 from complaint inspections, 10 at the “actual harm” level or higher, including 7 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years. CMS lists this facility as a candidate for its Special Focus Facility program.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 22, 2026 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | B |
| Apr 22, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Apr 22, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Apr 22, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Apr 22, 2026 | Provide safe, appropriate pain management for a resident who requires such services. | D |
| Apr 22, 2026 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of… | D |
| Apr 22, 2026 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D |
| Apr 22, 2026 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D |
| Apr 22, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J |
| Apr 22, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| Feb 6, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Feb 6, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D |
Fines and payment denials
CMS records 4 fines totalling $180,374 in the last three years.
| Apr 22, 2026 | Fine: $96,604 |
| Feb 6, 2026 | Fine: $22,315 |
| Jun 30, 2025 | Fine: $34,600 |
| Mar 27, 2025 | Fine: $26,855 |
Staffing
- Total nurse staffing per resident per day
- 3.61 hours
- Registered nurse (RN) time per resident per day
- 0.56 hours
- Nurse aide time per resident per day
- 2.20 hours
- Total nurse staffing on weekends
- 3.27 hours
- Nursing staff turnover (yearly)
- 43%
- RN turnover (yearly)
- 52%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.