Nursing HomeInspections

Norwalk Care Center

Nursing home in Norwalk, CT

Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

Call (203) 853-0010Send a messageMap ↗

Public-record details

Address
23 Prospect Avenue, Norwalk, CT 06850
Phone
(203) 853-0010
Listed under
For-profit
Medicare CCN
075159
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measures rating
4 of 5
Certified beds
150
Average residents per day
136
Ownership
For-profit, limited Liability company
Legal business name
Norwalk Care Center LLC
Chain
Highbridge Healthcare (6 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 1, 1973
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 075159. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Oct 9, 2024. CMS lists 41 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 19, 2019 to May 20, 2026): 15 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
May 20, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
Mar 19, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 9, 2024Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights…
Administration		C
Potential for minimal harm, widespread
Oct 9, 2024Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Oct 9, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Oct 9, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Oct 9, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Oct 9, 2024Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation		E
Potential for more than minimal harm, pattern
Oct 9, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Oct 9, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern
Oct 9, 2024Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern
Oct 9, 2024Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 41. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $198,225 and 1 denial of Medicare payment for new admissions in the last three years.

Oct 9, 2024Fine: $38,422
Oct 26, 2023Fine: $159,803
Oct 26, 2023Payment denial for 27 days from Feb 2, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.74 hours
Registered nurse (RN) time per resident per day
0.57 hours
Nurse aide time per resident per day
2.34 hours
Total nurse staffing on weekends
3.31 hours
Nursing staff turnover (yearly)
42%
RN turnover (yearly)
52%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norwalk

Notre Dame Health and Rehabilitation Center76 West Rocks Road · Norwalk, CT 06851 · (203) 847-5893 · Nonprofit15 health citations in 3 inspection cycles · last standard inspection Aug 27, 2024 · $8,278 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)Autumn Lake Healthcare at Norwalk34 Midrocks Drive · Norwalk, CT 06851 · (203) 847-9686 · For-profit41 health citations in 3 inspection cycles · last standard inspection Mar 17, 2026 · $12,834 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 3 in Norwalk →